Q: What do I do if my A/C won't come on?
A: First, check your breaker panel. Reset the A/H or A/C breaker if it is tripped.
If the breaker trips again, you may have to call us to evaluate the problem.
If the breakers aren't tripped, the next step would be to check for a float switch.
A float switch is located at the Air Handler. With some switches you can see the water immediately.
Others will have a wire coming out of the top. You can pull the top off and see if there is water.
If the float switch is full of water then your drain line is clogged.  
You can get a wet/dry vacuum and clean you drain line out.  Go to the exterior of your house
to find the drain line (PVC usually located by the condenser).  Hook up the vacuum and let it pull
for a few minutes.  After that make sure there is no water left in the float switch.
This may also be a good time to schedule Cool Aid to come out for a maintenance so we can
show you a few others ways to prevent this problem from happening again.

Q: How can I control the humidity in my house?
A:  Your Air Conditioning unit is the main way to control humidity in your home.  The longer the unit
runs, the more humidity it will remove. Sometimes if the filter or indoor coil are dirty, the unit
isn't able to remove humidity as well.  What happens is that you don't get as much air flow across
the coil and your unit isn't breathing properly.  During a routine maintenance our service
technicians will evaluate the coils and inform you of anything that needs to be done.

Q: What size unit do I need for my home?
A:  The rule of thumb is 500-600 square feet per 1 ton of air. For example if your home is 2,000
square feet you would be looking at a 3 1/2 or a 4 ton system. There are other variables to consider
and we can certainly come out to your home and give you a free estimate as well as answer any
questions you may have.

Q:  How often should I change (or clean) my filters?
A:  The simple answer is to change your filter every month. But the reality is that you don't always
have to do this. During the mild temperature months your system isn't going to run as much which
in turn means that your filter won't be as dirty. Sometimes it's ok to leave the filter in for an extra
month. The best way to determine when it needs to be changed is simply by looking at it.

Q:  What does a SEER rating mean?
A:  SEER stands for Seasonal Energy Efficiency Rating which really just means the higher the SEER,
the less energy consumption the unit produces.  When we come out to give you a free estimate on a
system change-out, we will explain the pros and cons of the different SEER ratings.